Privacy Policy

Effective Date: 9/25/25

Welcome to xplabs.com (“XP Labs,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our customer support team.

1. Information We Collect

When you use our site, we may collect the following types of information:

a. Personal Information

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment details (processed securely through third-party providers)

b. Technical Information

• IP address

• Browser type and version

• Device identifiers

• Pages visited and time spent on our site

c. Order & Account Data

• Order history

• Account preferences

• Communication history with our support team

2. How We Use Your Information

We use the data we collect to:

• Process and fulfill your orders.

• Provide customer support and respond to inquiries.

• Communicate order confirmations, updates, and service-related notices.

• Improve our website performance, security, and user experience.

• Comply with applicable legal, tax, and regulatory requirements.

We do not sell or rent your personal information to any third party.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences.

• Track browsing behavior to improve our website.

• Analyze site performance and usage patterns.

You can disable cookies in your browser settings; however, some website features may not function properly.

4. Payment Security

XP Labs does not store full credit card or payment information on our servers. All transactions are processed securely through PCI-compliant third-party payment processors such as Shopify Payments or Stripe.

5. Data Sharing & Disclosure

We only share your information with trusted third-party service providers when necessary for:

• Order fulfillment and shipping logistics.

• Payment processing.

• Website analytics and performance monitoring.

• Legal compliance (e.g., fraud prevention, regulatory inquiries).

These providers are contractually required to safeguard your data and use it only for the services they provide.

6. Data Retention

We keep your personal data only as long as necessary to:

• Complete and support your transactions.

• Comply with legal and accounting requirements.

• Resolve disputes and enforce our agreements.

7. Your Rights (California Residents – CCPA)

If you are a California resident, you have the right to:

• Request access to the personal information we hold about you.

• Request deletion of your personal data (subject to legal and operational requirements).

• Opt out of any data sharing (note: we do not sell personal information).

To submit a privacy request, email [email protected].

8. Children’s Privacy

XP Labs is intended for use by adults 18 years and older. We do not knowingly collect or process personal information from children.

9. Third-Party Links

Our website may contain links to external websites we do not control. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website after changes are posted means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or need to submit a data-related request, you can reach us at:

XP Labs
4790 Irvine Blvd, Suite 105, Box #652
Irvine, CA 92620
Email: [email protected]