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Support Hours
Monday through Friday, 9:00 AM – 5:00 PM PST (excluding holidays)
Response Times
We typically respond to support requests within 24 hours. During peak periods, responses may take 1-3 days. For faster assistance, please consult our FAQ or use our AI Support Bot.
Support Limitations
Our support is limited to inquiries regarding shipping, payments, and related matters. We are strictly a supplier of research chemical materials and do not assist with research-related tasks.
FAQ
Questions or comments? Get in touch and we'll be happy to help.
⚠️ All products on this site are for research and development use only. All products are sold for research, laboratory, or analytical purposes only, and are not for human consumption. Products are not for human consumption of any kind. The statements made on this website have not been evaluated by the US Food and Drug Administration. The statements and the products of this company are not intended to diagnose, treat, cure, or prevent any disease. XP Labs is a chemical supplier. XP Labs is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic Act. AXP Labs is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic Act.